Customer Service

We're here to help

Our friendly, UK based, customer service team are ready and waiting to help. If you have any questions regarding any of the products we sell, or if you just aren't sure which photography kit is right for you, get in touch, and we'll be happy to help.

Get In Touch
In order for us to best deal with your enquiry, please use one of the following ways to contact our customer service team.
 
  Email Live Chat
 Monday to Friday 8:30am - 6pm 9:30am - 5:30pm
 Bank Holidays 10am - 4pm 10:00am - 4pm


 
Placing an Order

If you need to speak to a product expert before placing an order please use one of the below contact methods.

  
Business & Large orders

If you are looking to place an order for a business or school please email us using the button below and one of our dedicated sales experts will be happy to help.

Price Match Promise
You can submit a price match request online. Find out more about our price match policy.
Order Updates

Tracking your order
If you have received a tracking number and your order has not been succesfully delivered then contact us with your tracking number as soon as possible.

Order query
If you are looking to find out further details regarding your order, the quickest way to get in touch is using our live chat.

Please remember to quote your order number when contacting us.

Frequently asked questions

Most answers can be found here in our FAQ's, however if you still need help with something else please get in touch using one of the below contact methods.

 
Trade-in

It’s quick and easy to trade-in online and using our free, insured courier service, you won’t even need to leave your home. Click here to get a quote.

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