Welcome to the Jessops.com website terms and conditions for use. These terms and conditions apply to the use of Jessops.com and by accessing this website and/or placing an order you agree to be bound by these terms and conditions as set out below.
If you have any questions relating to these terms and conditions please contact us or refer to our help pages.
This section contains information on:
Back to top
Delivery Times and Charges
Collect@Store
Order online and Collect@Store in as little as 30 minutes. Easy ordering and easy collection - just click to collect.
Click here for full terms and conditions and information on our fantastic service.
Free Next Day Delivery on all UK orders over £50*
*In stock items only. Delivery will be made by Yodel. You can track your order online to find a scheduled delivery date. Any deliveries scheduled to arrive
on the Saturday or Bank Holiday will be delivered the following working day. In addition, our warehouse is closed on Bank Holidays so orders placed before 5pm
on a Bank Holiday will not be despatched until the following working day.
Delivery to Northern Ireland, Republic of Ireland, Highlands & Islands, Channel Islands, Isle of Man & Isle of Wight is charged at £15.
Please note, next day working delivery is not available to the Republic of Ireland, Highlands & Islands,
Channel Islands, Isle of Man, Isle of Wight, Inverness, Aberdeen and Dumfries & Galloway.
Orders under £50 will be subject to a charge of £1.99 or £3.99 depending on size (for addresses in mainland UK). Delivery time is up to 5 working days, if items in stock.
Four great benefits from our delivery service with Yodel:
- - Evening delivery up until 9.00pm.
- - Flexible re-delivery by personal arrangement with a local courier.
- - Delivery to a neighbour if you're not at home and up to 3 delivery attempts within 48 hours.
- - Up to the minute live parcel tracking.
|
Order placed before 5pm
|
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
Sunday |
| Delivery day |
Tuesday |
Wednesday |
Thursday |
Friday |
Monday |
Tuesday |
Tuesday |
|
Order placed after 5pm
|
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
Sunday |
| Delivery day |
Wednesday |
Thursday |
Friday |
Monday |
Tuesday |
Tuesday |
Tuesday |
Our carrier is Yodel. They deliver Monday to Saturday, 9am - 9pm only. No deliveries will be made on Sundays or Bank Holidays.
Saturday Delivery
We also offer Saturday delivery* for £9.99. This applies to items that are in stock, on orders placed before 5pm on Friday.
Royal Mail 1st Class Post
Selected items qualify for our £3.99 Royal Mail Recorded Delivery, and £1.99 Royal Mail Standard Delivery, which takes 2-3 working days. Please see product pages for details.
Bank Holidays
No deliveries will be made on Bank Holidays. Any deliveries scheduled to arrive on a Bank Holiday will be delivered the following working day. In addition, our warehouse is closed on Bank Holidays so orders placed before 5pm on a Bank Holiday will not be despatched until the following working day.
Jessops Photo
These delivery options do not apply to Jessops Photo.
Delivery times and charges for this service can be found by clicking here (opens a new window at Jessops Photo).
Back to top
Delivery Terms and Conditions
*Certain delivery areas may not qualify for next working day & Saturday delivery, including:
- Northern Ireland
- Republic of Ireland
- Scottish Islands
- Scottish Highlands
- Channel Islands
- Isle of Man
- Isle of Wight
- Dumfries and Galloway
No deliveries will be made on Bank Holidays. Any deliveries scheduled to arrive on a Bank Holiday will be delivered the following working day.
In addition, our warehouse is closed on Bank Holidays so orders placed before 5pm on a Bank Holiday will not be despatched until the following working day.
Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.
If you are unavailable to sign for the parcel on 2 occasion's a 3rd attempt charge of £4.95 will be required to arrange further delivery.
Any request to deliver to an alternative address other than the specified delivery address on your order will be a charge of £9.00 Should you require this service, please contact our Customer Support team on 0845 458 7000.
Any additional instructions to the carrier must be agreed by Jessops.
Next working day delivery offer excludes out of stock products.
Please note, we are unable to guarantee next working day delivery for any order.
Any delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.
We regret we are unable to offer an export service, or deliver to BFPO addresses.
Back to top
Product Availability
Our next working day delivery service is only available on items which are in stock at our warehouse.
If an item is out of stock we will get hold of it as quickly as possible, and when it arrives will despatch it to you.
Each product page displays an indication as to current availability:
In Stock - next working day delivery available - Item is in stock in our warehouse and qualifies for our next working day delivery offer (see delivery times and charges below).
Usually available within 10 days - Item is out of stock, but is expected soon. The product will be despatched to you when received at our warehouse.
Collect@Store product availability is identified once you have selected the store that you wish to collect from.
Availability for Collect@Store is not shown prior to entering items into your shopping basket and selecting this
service. You will need to enter your postcode for availability to be shown at your local stores.
Not all products listed on Jessops.com are available for our Collect@Store service.
Back to top
Payment
All orders must be paid for using a UK registered credit / debit card.
We offer various ways for you to pay online including Visa, MasterCard, Maestro, American Express, Diners Club, Switch and Solo:
We do not accept cheques, bank transfers, PayPal or other Internet payments.
Please note: Your card will not be debited until your order is ready for despatch, except for certain special order items.
Jessops.com is secure - click here for details
For all Collect@Store orders a pre-authorisation only is made on your card.
Payment is not taken until you collect your order and complete the order transaction in store.
Back to top
Consumer Finance
Jessops are licensed credit brokers "Licence Number 0087815".
Credit is subject to status and available to permanent UK residents only.
Finance will be provided by V12 Retail Finance Limited. Registered in England Number 04585692.
Registered Office: V12 Retail Finance Limited, Unit 20, Neptune Court, Vanguard Way, Cardiff, South Glamorgan, CF24 5PJ.
The retailer is Jessops. Written terms available on request.
Applying for online finance (home delivery orders)
Applying for online finance couldn't be easier or more convenient.
Once you've chosen the products you'd like to purchase, simply complete a brief on-line application form accessed via the 'checkout'.
Just follow the simple instructions, entering your personal details as required and we'll do the rest.
Your questions answered!
Here are some of the most commonly asked questions regarding online finance.
What Options are available?
We offer 14.9% Apr representative for 12 months on all orders over £299.00.
All finance orders are subject to a minimum deposit of 25% which will be taken from your Debit/Credit Card once your order has been confirmed and approved.
Please note; Consumer Finance is not available on "Clearance Products" and is not currently available on the Canon EOS 5D MKII or Canon EOS 7D.
How quickly will my application be processed?
If your online application is received between 9am and 8pm, Monday to Friday (excluding Bank and Public holidays), 9am and 6pm on Saturday, or 10am and 5pm on Sunday then in the majority of cases, you will receive a decision within a matter of minutes.
If you submit your application outside of these hours, then you will likely receive a response the next working day.
You will be sent an email to confirm the status of your application as soon as it has been processed.
Once my application is approved, what happens next?
Within minutes of your application being approved, you'll be asked to accept the terms of the contract - once you select YES
you will return to the checkout and will proceed through to the completion of your order following which your order will be dispatched for home delivery.
Following completion, you will receive an email with a link to download a copy of your credit agreement for your records.
Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants.
This technique will be applied to your application for online finance. Credit scoring works by awarding points for
each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.
This information allows us to produce consistent decisions, ensuring all our applicants are treated fairly.
Credit scoring does not discriminate on the grounds of sex, race, religion, disability or colour.
If you decline/refuse my application, what is the reason? In addition to credit scoring, confirmation of your identity,
validation of certain application details, existing commitments and information held at the credit reference agencies are all taken into account.
Though you will not be provided with a main reason for decline of your application, it is usually based on one, or a combination of the following:
Your credit score (note that every finance company will score you differently)
Adverse credit reference agency information
You are considered to be overcommitted
You are aged under 21
Your existing account performance with other lenders
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies.
Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts.
Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
How do I obtain a copy of this information?
You should send a cheque for £2, made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 years:
Consumer Help Desk
Experian LTD
P.O. Box 8000
Nottingham
NG1 5GX
Equifax
Department 1E
P.O. Box 3001
Glasgow
G81 2DT
You can also find out more about credit decisions by visiting the above companies' websites: Experian and Equifax
the above listed agencies will provide details of information relating via these addresses.
If you believe that the information is incorrect, you can ask the agency to correct it.
Who is my finance actually with?
We source the best value finance products from providers who excel in their customer service.
Your finance agreement will be with one of the UK's leading finance houses.
If my application is not successful, can I re-apply?
Yes. We acknowledge that your circumstances change and just because a previous application has been refused, it does not mean that a further request will be automatically turned down.
We do suggest however, that you leave at least 3 months between applications.
Who is eligible to apply for online finance?
To apply for online finance, you must be between the ages of 21 and 75*, work at least 16 hours a week, or be retired with an income.
You must also be a resident of the United Kingdom and have lived in the UK for the last three years or more. Unfortunately, online finance cannot be offered to residents of Eire.
Homemakers aren't excluded from application under their own names; however the employment details of your spouse will be required in order to process your application.
Can I request delivery to an address other than my home?
In order to safeguard against fraudulent applications, we regret that we're able only to deliver goods to the home address of the applicant.
Can I change my order in part or whole after applying for online finance?
To ensure your chosen products are correctly delivered to you, if you need to change your order in anyway,
it will be necessary to cancel your order and re-key it as if it were new.
We apologise for any inconvenience this may cause. If you've already received confirmation of approval for online finance via Jessops,
by the time you decide to change your order, then the decision will stand from your original application so long as the order value has not increased.
If however, you then go on to make subsequent orders funded via online finance, then each will be treated as a new application and will be processed
in the normal way.
Are the goods I've ordered set aside for me until the approval process is complete?
Our system is such that goods are allocated to your order only when your application has been approved.
This means there's a small chance that the product you ordered may be sold out by the time your agreement is received.
Please note your order will be held until we have all of the items in stock.
What if I still need assistance after reading the information in this section?
Simply email our customer services team at cs@jessops.com or call them on 0845 458 7000 detailing the nature of your enquiry.
A customer services advisor or a member of our online finance team will get back to you as soon as possible with an answer to your question.
In Store Applications
For in-store V12 applications, you will need to bring one of the following as proof of address:
• A valid UK driving licence
• Bank statement (not internet statement)
• Credit card statement (not internet statement)
• Gas, Water or electricity bill
• Mortgage statement
• Landline telephone bill (not mobile)
Please note: With the exception of the driving licence, the forms should be dated in the last 3 months.
Back to top
Your Order
After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been despatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.
We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission.
Back to top
Cancelling your order
You have the right to cancel your order anytime prior to despatch and up to 14 days after you receive the goods.
Please read the following 3 sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.
There are 3 ways to cancel your order:
-
By using the Cancel order section of the jessops.com website, please use the following web address.
Cancel my Jessops.com order
-
By contacting Customer services by phone on 0845 458 7005 or by email Customer Services
-
By post to:
The Jessop Group Ltd
Customer Service
Jessop House
98 Scudamore Road
Leicester
LE3 1TZ
England
- For Collect@Store reservations:
-
By using the Cancel order section of the jessops.com website, please use the following web address.
Cancel my Collect@Store order
-
By contacting Collect@Store customer services by phone on 0845 408 5171 or by email to CollectAtStore@jessops.com
If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning
the goods to Jessops at your own cost and we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery.
All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.
- The goods must be returned with all accessories, packaging, instructions and any other items included with it at time of sale (including free gifts). You must take reasonable care
of the goods and return them in its original and undamaged condition.
- Digital products can only be accepted if the software is still sealed.
- A proof of purchase must be supplied.
- We will not refund any items that have been specially made to your individual specification or personalised.
- Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you
(except within the first 14 days of receiving the order).
- This offer does not apply to film, developing or printing services.
Back to top
Faulty or incorrectly described goods
In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above),
either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk,
in this case, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery.
All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed
until the returned goods have been received back into our warehouse.
Back to top
Clearance Items
Clearance product are either ex-display, pre-owned or discontinued. Items are fully working and include a Jessops 12 month warranty.
Clearance products are identical to new stock however there may be missing accessories, blemishes, scratches etc. which will be detailed on the product page.
Each clearance product listed refers to a single stock unit - i.e. multiple orders for the same product cannot be placed.
Clearance products are not included in any casback promotions. V12 consumer finance is not available on clearance products. All clearance products are subject to our standard returns policy.
Back to top
Obtaining a Returns Authorisation Number
You must prior to returning any goods received obtain a Returns Authorisation number (RMA) by calling Customer services on 0845 458 7000.
Failure to do so will result in your refund taking up to 28 days to process or the product being returned to you.
Please note - Once you have been issued with a returns reference you must return the goods to us within 7 days,
failure to do this will result in the returns reference being cancelled, this may then result in a delay processing your refund.
Once you have your RMA number, you can return the item to us in one of the following ways:
- Return the goods, your proof of purchase with your RMA (please write this clearly on the outside of the packaging) number to
the following address. Please also include a copy of your invoice with your return and again, please write your RMA number on this
copy invoice to the following address:
The Jessop Group Ltd
Unipart Technology Logistics
Cavalry Hill Park
Weedon
Northamptonshire
NN7 4PP
- Take the goods and your proof of purchase to your nearest Jessops store. For this you do not need an RMA number.
To to find your closest store see our store finder
You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.
Once you have notified Jessops that you are returning your order and Jessops have received the goods back undamaged, you will be refunded or credited within a maximum of 28 days for any sum that has been paid by you or debited from your payment card for the goods.
You do not have the right to cancel your order if it contains computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
Returning Goods to Jessops
In the unlikely event that you have to return your purchase to Jessops, it is important that you don't return anything that you may want to keep.
For example, any memory cards, video tapes, DVD's or other items returned with your purchase cannot be located and returned to you. If you have any concerns,
please contact a member of our Customer Support team prior to returning anything.
Please be advised that should you choose to return the goods via your own method,
we recommend you use Recorded Delivery as the goods will be your responsibility until received by our Distribution Centre.
Back to top
Jessops Training Academy
1 Definitions
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
1.1.1 Course(s): are the training course(s) provided by Us;
1.1.2 Equipment: means all and any cameras, camera equipment and apparatus, and any other materials brought to the Venue and/or the Course by you.
1.1.3 Event Outside Our Control: means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, or any illness or accident effecting any personnel presenting at a Course;
1.1.4 Booking: your submission of a booking request to attend a Course;
1.1.5 Owners: means the owners and/or management of the Venue.
1.1.6 Services: the training services to be provided to you through the means of the Course and/ or workshops and any additional activities which We deem appropriate from time to time incorporated into the Course;
1.1.7 Terms: the terms and conditions set out in this document;
1.1.8 Venue: means the venue the Course(s) are to be held at;
1.1.9 Website: means the Jessops Training Academy website found at: here
1.1.10 We/Our/Us: Jessops Training Academy, a trading division of The Jessop Group Limited, whose registered office is at Jessop House, Scudamore Road, Leicester, LE4 1TZ, company number 01097345.
1.2 When We use the words "writing" or "written" in these Terms, this will include e-mail unless We say otherwise.
2 Our Contract With You
2.1 These are the terms and conditions on which We supply Services to you.
2.2 By submitting a Booking to Us, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from submitting a Booking.
2.3 Please ensure that you read these Terms carefully, and check prior to Booking your place on a Course and that the details of the Booking and in these Terms are complete and accurate. If you think that there is a mistake, please contact Us to discuss, and please make sure that you ask Us to confirm any changes in writing to avoid any confusion between you and Us.
2.4 These Terms constitute the whole agreement between you and Us.
2.5 You may submit a Booking to Us by contacting Our Course administrator on 0116 232 6265 or by placing your Booking in one of our stores.
2.6 When you submit your Booking to Us, this does not mean We have accepted your Booking for Services. Our acceptance of your Booking will take place as described in clause 2.7. If We are unable to supply you with the Services, We shall inform you of this and We will not process the Booking.
2.7 These Terms will become binding on you and Us when We issue you with a written acceptance of a Booking, which We will also confirm in writing to you, at which point a contract will come into existence between you and Us.
2.8 If any of these Terms conflict with any term of the Booking, the Booking will take priority.
2.9 We shall assign a Booking number to the Booking and inform you of it when We confirm the Booking. Please quote the Booking number in all subsequent correspondence with Us relating to the Booking.
3 Your Obligations
3.1 You shall:
3.1.1 ensure that you attend the Course wearing appropriate clothing and footwear;
3.1.2 inform Us at the time of submitting your Booking whether you have mobility problems, walk with the aid of walking aids or require a wheelchair;
3.1.3 comply with all laws or regulations or guidelines of any competent authority and any terms and conditions or reasonable instructions or directions issued by Us or any applicable venue where the Course shall take place (including, without limitation, in relation to health and safety or security requirements);
3.1.4 at all times throughout the Course and whilst in attendance at the Venue conduct yourself in an orderly manner and must not act in any manner which causes offence, annoyance or inconvenience to other Course attendees, the Venue, or Us;
3.1.5 take out and maintain applicable adequate insurance to cover your participation in the Course and for the Equipment;
3.1.6 not cause or permit any damage to the Venue or any part thereof or to any fixtures or fittings;
3.1.7 be responsible for the payment of any and all expenses incurred by you in relation to the Course;
3.1.8 inform Us either during the Course or where the same is not possible within twenty eight (28) days after the final day of the Course of any complaint or problem with the Services, the Course or Us which you may have.
3.2 You agree and acknowledge that you have full responsibility for your mobility whilst on the Course and attending the Venue.
4 Changes to your booking
4.1 Prior to the date of Us accepting your Booking We reserve the right, for any reason (whether or not due to Events Outside Our Control), to change the price of, format, content, Venue and timing of the Course as advertised on the Website. Where We make such an amendment the same shall be notified to you prior to Our acceptance of your Booking pursuant to clause 2.6.
4.2 We reserve the right at any time after we have accepted your Booking and for any reason (whether or not due to Events Outside Our Control) to cancel or change the format, content, Venue and timing of the Course.
4.3 In the event that We cancel or amend the Course pursuant to clause 4.2 you shall be entitled to either:
4.3.1 a full refund of the fees paid to Us under clause 6 of these Terms; or
4.3.2 attend an alternative Course, of the same financial value as the Course within your Booking (“Alternative Course”), subject to the Alternative Course’s availability, without further liability to you.
4.4 If any changes are made to the Course under this clause 4, these Terms shall continue to be binding on both you and We provided that the Booking shall be deemed to be amended as We determine necessary in its absolute discretion for the successful staging of the Course.
5 Providing services
5.1 We will supply the Services to you for the duration of the Course stipulated in your Booking.
5.2 If you do not pay Us for the Services when you are supposed to as set out in clause 6.4, We reserve Our rights to refuse your attendance at the applicable Course.
5.3 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
6 Price and payment
6.1 The price of the Services will be set out on the Website (subject to any amendments pursuant to clause 4.1). Our prices may change at any time, but price changes will not affect Bookings that We have accepted.
6.2 For the avoidance of doubt the prices as referred to within this clause 6 shall include the following:
6.2.1 tuition for the Course;
6.2.2 Course materials;
6.2.3 morning and afternoon refreshments.
6.3 The prices include VAT. However, if the rate of VAT changes between the date of the Booking and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
6.4 In order to complete your Booking you will be required to pay the applicable Course fees. Where you place your Booking over the telephone payment can be made by credit or debit card. If you place your Booking at a Jessops store then payment may also be made in cash.
7 Our liability to you
7.1 We do not make any warranty as to the Course in general and in particular in relation to: (i) the presence or absence of any other attendees or the Venue; or (ii) the benefit or outcome (commercial or otherwise) that You may achieve as a result of attending the Course.
7.2 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Us at the time we entered into this contract.
7.3 We shall not be liable for any losses, damages, expenses, costs (including legal costs) for death or personal injury caused by any other reason than Our negligence or the negligence of Our employees, agents or subcontractors, as provided for within clause 7.5, incurred by you whilst on, as a result of or in connection with the Course.
7.4 We shall have no responsibility or liability for any loss, theft, or damage to your property or effects, including but not limited to the Equipment.
7.5 Nothing in these Terms shall exclude or limit liability which cannot be excluded by the applicable law, for the avoidance of doubt, We do not exclude or limit in any way Our liability for:
7.5.1 death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;
7.5.2 fraud or fraudulent misrepresentation;
7.5.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
7.5.4 breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples);
7.5.5 defective products under the Consumer Protection Act 1987.
8 Events outside our control
8.1 We reserve the right to cancel or change the date of the Course where an Event Outside Our Control occurs and in Our sole opinion We are unable to hold the Course.
8.2 In the event that the date of the Course is changed or the Course is cancelled pursuant to clause 8.1 you shall be informed of the same at least seven (7) days prior to the scheduled commencement date for the Course, except in extreme cases where the Course involves specialist elements or tuition, and you shall be entitled to either:
8.2.1 a full refund of the fees paid to Us under clause 6 of these Terms;
8.2.2 attend the Course on the alternative date suggested by Us; or
8.2.3 attend an Alternative Course subject to the Alternative Course’s availability.
8.3 In the event that the date of the Course is changed or where the Course is cancelled, these Terms will continue in full force and effect and the obligations of the parties shall be deemed to apply to the Course on the new date proposed by Us or the Alternative Course in the same way that they would have applied to the original Course (“Original Course”). For the avoidance of doubt, nothing in this clause 8.3 shall excuse You from payment of the fees under these Terms in accordance with clause 6.
8.4 To the fullest extent permitted by law, We shall not be liable to you for any losses, expenses, damages or other liability incurred resulting from or arising in connection with the cancellation or the changing of the date of the Course pursuant to an Event Outside Our Control and this clause 8.
9 Amendments to your booking/Amendment Fees
9.1 You are entitled to amend your Booking where you notify Us via the Course administrator (tel: 0116 232 6265 or e-mail Academy@jessops.com) provided you give us plenty of notice. However where:
9.1.1 you notify Us of an amendment to your Booking three (3) to five (5) days before the date of the Original Course, you shall be required to pay an administration fee equal to 25% of the Original Course fees;
9.1.2 you notify Us of an amendment to your Booking in the two (2) days prior to the date of the Original Course, you shall be required to pay an administration fee equal to 50% of the Original Course fees 50%.
9.2 Where you wish to amend your Booking to attend a Course that is more expensive than your Original Course, you shall pay to Us at the time of amending your Booking the difference in price between the two courses.
10 Information about us and how to contact us
10.1 We are a company registered in England and Wales. Our company registration number is 01097345 and Our registered office is at Jessop House, Scudamore Road, Leicester, LE4 1TZ. Our registered VAT number is GB 350 3281 86.
10.2 If you have any questions or if you have any complaints (in particular in relation to clause 3.9), please contact Us. You can contact Us by telephoning Our Course administrator at 0116 232 6265 or by e-mailing Us at Academy@jessops.com.
10.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to amend your Booking pursuant to clause 9), you can send this to Us by e-mail, by hand, or by pre-paid post to The Jessop Group Limited at Jessop House, Scudamore Road, Leicester, LE4 1TZ . We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address you provide to Us in the Booking.
11 How may use your personal information
11.1 We will use the personal information you provide to Us to:
11.1.1 provide the Services;
11.1.2 process your payment for such Services;
11.1.3 inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
11.2 We will not give your personal data to any third party.
12 Other important terms
12.1 Any and all intellectual property rights in the Course materials shall vest and remain vested at all times in Us.
12.2 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.
12.3 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
12.4 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
12.5 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.6 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
12.7 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts.
Back to top
Competitions
Competitions that are run by The Jessop Group Limited are open to residents of the UK, Channel Islands, Isle of Man and Republic of Ireland aged 18 years or over, and excludes employees or suppliers to Jessops. The decision of the judges is final and no correspondence will be entered into. Submission of an entry will be taken to mean acceptance of these terms and conditions.
A maximum of 3 entries per person (unless stated otherwise) should be submitted via email to the address stated within the competition. Entries must be labelled with the entrant’s name and image files must be 72 dpi and between 1MB and 3MB. Entrants should include their own name, address and telephone number on the email.
We regret that we are unable to accept postal entries. Closing date will also be stated within the competition material, entries received after this date may not be eligible for inclusion. Images must have been taken by the individual submitting each file and whilst copyright of that image will remain with the entrant, submitting an entry to this competition will be seen as permission for Jessops to use that image in forthcoming publications and promotions as it sees fit.
Back to top
Complaints
We value our customers' satisfaction very highly. If you have any complaints regarding your Jessops.com order please email our Customer Support Team or call 0845 458 7005.
If your complaint relates to Collect@Store orders please contact
Collect@Store customer services on 0845 408 5171 or email CollectAtStore@jessops.com
Back to top
Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown.
Descriptions are supplied by the manufactuer and may change without notice.
We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason.
Offers, prices, specifications and services are subject to change. All goods subject to availability.
Collect@Store Service
From time to time some stores may be excluded from the Collect@Store service.
Back to top
The design and text of this site is Copyright © The Jessop Group Limited 1999-2011.
Some product images and product descriptions within this site are Copyright © their respective owners.
All brand names, logos and trademarks are property of their respective owners.
Back to top