Covid-19-Information

Customer information regarding covid-19/Coronavirus

Important information regarding Coronavirus (Covid-19)

Our online stores, jessops.com and jessopsphoto.com, and our social channels are fully operational at this time.

We have also begun to re-open our stores, with the following stores are now open:

 

In addition, our click and collect service is now operational at the following stores:

 

We will keep our website fully updated as we open our other stores.

We sincerely hope that you and your loved ones are staying safe and want to thank you for your continued support during this time.

From everyone at Jessops

 

FAQs

Can I still place an order for delivery?

Yes you can.  Jessops.com and jessopsphoto.com are fully operational.

 

 

Will there be delays in delivering my parcel?

We still aim to deliver most products next day and our teams are working to ensure we get your order to you as swiftly as possible. There may be some delays due to the current high level of demand on all delivery and courier services at the moment, but we’ll keep you fully informed and updated.

 

 

Can I still place orders over the phone?

Yes, we are accepting orders over the phone as usual. Simply call 0203 322 3387.

 

 

How do I trade-in a product?

We can provide a quote and then organise a collection from your home! Simply visit our website www.jessops.com/c/offers/services/trade-in and we’ll do the rest.

 

 

Are your customer service lines still open if I have a query or need advice?

Yes, you can call our colleagues on 0203 322 3387 or email us at cs@jessops.com

 

 

I purchased an item in one of your shops, can I return it if I am not happy with it?

For items previously purchased in-store, we have extended our ‘change of mind ‘policy to 28 days from when our stores re-open. For items purchased online, you will be able to return items to us in line with our normal policy

 
Will my group photography course still be running?

We will be contacting all customers booked on to courses in the next few weeks to rearrange to another date. If you have yet to be contacted but would like to rearrange your booking please contact academy@jessops.com. Don’t forget to visit our youtube channel for all the latest hints and tips! https://www.youtube.com/jessops

 

Sign up for our latest news and offers

Receive the best offers right to your inbox by signing up to our newsletter

Thank You