Customer information regarding covid-19/Coronavirus
Can I still place an order for delivery?
Yes you can. Jessops.com and jessopsphoto.com are fully operational.
Will there be delays in delivering my parcel?
We still aim to deliver most products next day and our teams are working to ensure we get your order to you as swiftly as possible. There may be some delays due to the current high level of demand on all delivery and courier services at the moment, but we’ll keep you fully informed and updated.
Can I still place orders over the phone?
Yes, we are accepting orders over the phone as usual. Simply call 0203 322 3387.
How do I trade-in a product?
We can provide a quote and then organise a collection from your home! Simply visit our website www.jessops.com/c/offers/services/trade-in and we’ll do the rest.
Are your customer service lines still open if I have a query or need advice?
Yes, you can call our colleagues on 0203 322 3387 or email us at firstname.lastname@example.org
I purchased an item in one of your shops, can I return it if I am not happy with it?
For items previously purchased in-store, we have extended our ‘change of mind ‘policy to 28 days from when our stores re-open. For items purchased online, you will be able to return items to us in line with our normal policy
Will my group photography course still be running?
We will be contacting all customers booked on to courses in the next few weeks to rearrange to another date. If you have yet to be contacted but would like to rearrange your booking please contact email@example.com. Don’t forget to visit our youtube channel for all the latest hints and tips! https://www.youtube.com/jessops
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