Terms & Conditions

Our Help page contains information and advice on all aspects of the site. This page is a round-up of several other areas, and is provided as a one-stop source of information.

This section contains information on:

• Delivery Times & Charges
• Delivery Terms & Conditions
• Product Availability
• Payment
• Your Order
• Cancelling your order
• Faulty or incorrectly described goods
• Obtaining a Returns Authorisation Number
• Complaints
• Errors and Omissions
• Copyright

collect@store
NEW! You can now order online and collect@store in as little as30 minutes! Easy ordering and easy collection - just click to collect. Click here for full terms and conditions and information on our fantastic new service.

FREE DELIVERY
We offer free delivery on all orders over £100. This delivery will be made by Initial City Link within 5 working days (for items in stock). You can track your order online during this time to find a scheduled delivery date.

Orders under £100 will be subject to a charge of £4.95 (for addresses in mainland UK) for our standard carrier delivery service (up to 5 working days, if items in stock).

Free delivery to store is offered on all Collect@Store orders.

NEXT WORKING DAY DELIVERY
We offer an upgrade to next working day delivery* for just £5.95. This applies to items that are in stock, on orders placed before 5pm Monday to Friday. These orders will be despatched for delivery the following working day.

NEXT WORKING DAY DELIVERY CHART:

Order placed before 5pm	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Delivery day	Tuesday	Wednesday	Thursday	Friday	Monday	Tuesday	Tuesday

Order placed after 5pm	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Delivery day	Wednesday	Thursday	Friday	Monday	Tuesday	Tuesday	Tuesday

Our carrier is Inital City Link. They deliver Monday to Saturday, 9am - 5pm only. No deliveries will be made on Sunday or Bank Holidays.

SATURDAY DELIVERY
We also offer Saturday delivery* for £15.95. This applies to items that are in stock, on orders placed before 5pm on Friday.

ROYAL MAIL 1ST CLASS POST
Selected items qualify for our £3.99 Royal Mail 1st Class Post delivery, which takes 2-3 working days. Please see product pages for details.

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DELIVERY TERMS & CONDITIONS
*Certain delivery areas may not qualify for next working day & Saturday delivery, including:

• Northern Ireland
• Scottish Islands
• Scottish Highlands
• Channel Islands
• Isle of Man / Isle of Wight

No deliveries will be made on Bank Holidays. Any deliveries scheduled to arrive on a bank holiday will be delivered the following working day. In addition, our warehouse is closed on bank holidays so orders placed before 5pm on a bank holiday will not be despatched until the following working day.

Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery. Any additional instructions to the carrier must be agreed by Jessops.

Next working day delivery offer excludes out of stock products, TV's and computers.

Please note, we are unable to guarantee next working day delivery for any order.

Orders to Northern Ireland, Isle of Man and Scottish Highlands & Islands will always incur a delivery surcharge of £9.

Any delivery costs include VAT at 17.5% and are per order, regardless of the number of boxes.

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Our next working day delivery service is only available on items which are in stock at our warehouse.

If an item is out of stock we will get hold of it as quickly as possible, and when it arrives will despatch it to you.

Each product page displays an indication as to current availability:

In Stock - next working day delivery available - Item is in stock in our warehouse and qualifies for our next working day delivery offer (see delivery times and charges below).

Usually available within 10 days - Item is out of stock, but is expected soon. Will be despatched to you when received at our warehouse.

Collect@Store product availability is identified once you have selected the store that you wish to collect from. Availability for collect@store is not shown prior to entering items into your shopping basket and selecting this service. You will need to enter your postcode for availability to be shown at your local stores.

Not all products listed on Jessops.com are available for our Collect@Store service.

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We accept all major credit and debit cards, including:

• Visa
• Mastercard
• Maestro
• American Express
• Diners Club

Your card will not be debited until your order is ready for despatch.

For all Collect@Store orders a pre-authorisation only is made on your card. Payment is not taken until you collect your order and complete the order transaction in store.

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After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been despatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.

We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission.

We do not charge your credit or debit card until we despatch your order, except for certain Special Order items ordered by telephone. If this is the case it will be made clear to you at the time of placing the order.

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You have the right to cancel your order anytime prior to despatch and up to 28 days after you receive the goods (Fujitsu Siemens computers must be within 7 days and Flat Screen TVs must be within 7 days).

Please read the following 3 sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.

There are 3 ways to cancel your order:

1. By post to:
   The Jessops Group Ltd
   Customer Service
   Jessop House
   Scudamore Road
   Leicester
   LE3 1TZ
   England
2. By using the Cancel order section of the jessops.com website, please use the following web address. http://www.jessops.com/Home/ContactForm.aspx?dest=25
3. By contacting Customer services by phone on 0845 458 7005 or by email Customer Support
4. For Collect@Store orders:
   1. By using the Cancel order section of the jessops.com website, please use the following web address. http://www.jessops.com/Home/ContactForm.aspx?dest=25
   2. By contacting Collect@Store customer services by phone on 0845 408 5171 or by email to CollectAtStore@jessops.com.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Jessops at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.

• The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
• Digital products can only be accepted if the software is still sealed.
• This offer does not apply to film, developing or printing services.
• A proof of purchase must be supplied.
• You must return any free gifts which came with the product.
• We will not refund any items that have been specially made to your individual specification or personalised.
• Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you (except within the first 7 days of receiving the order).

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In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above), either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk, in this case, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery.

All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back in to our warehouse.

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You must prior to returning any goods received obtain a Returns Authorisation number (RMA) by calling Customer services on 0845 458 7005. Failure to do so will result in your refund taking up to 28 days to process or the product being returned to you.

Once you have your RMA number, you can return the item to us in one of the following ways:

1. Return the goods, your proof of purchase with your RMA (please write this clearly on the outside of the packaging) number to the following address. Please also include a copy of your invoice with your return and again, please write your RMA number on this copy invoice to the following address:

   The Jessops Group Ltd
   Unipart Technology Logistics
   Cavalry Hill Park
   Weedon
   Northamptonshire
   NN7 4PP

2. Take the goods and your proof of purchase to your nearest Jessops store. For this you do not need an RMA number.
   See http://www.jessops.com/services/storefinder/ to find your closest store.

You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.

Once you have notified Jessops that you are returning your order and Jessops have received the goods back undamaged, you will be refunded or credited within a maximum of 28 days for any sum that has been paid by you or debited from your payment card for the goods.

You do not have the right to cancel your order if it contains computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

Returning Goods to Jessops
In the unlikely event that you have to return your purchase to Jessops, it is important that you don't return anything that you may want to keep. For example, any memory cards, video tapes, DVD's or other items returned with your purchase cannot be located and returned to you. If you have any concerns, please contact a member of our Customer Support team prior to returning anything.

Jessops reserves the right to charge for the collection and return of any goods returned as faulty, that are subsequently found to be without fault. Should this be the case, you will be notified by email.

This does not affect your statutory rights.

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We value our customers' satisfaction very highly. If you have any complaints regarding your Jessops.com order please email our Customer Support Team or call 0845 458 7005.

If your complaint relates to Collect@Store orders please contact Collect@Store customer services on 0845 408 5171 or email CollectAtStore@jessops.com.

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We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section

We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.

Product photographs are for illustration only, products may differ from those shown. If in doubt please 'phone or email our Sales team, who will be pleased to advise.

Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions excepted.

We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason.

Collect@Store Service
From time to time some stores may be excluded from Collect@Store. Collect@Store service is currently not available at our Dublin or Bangor stores.

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The design and text of this site is Copyright The Jessop Group Limited 1999-2007.
Some product images and product descriptions within this site are Copyright their respective owners.
All brand names, logos and trademarks are property of their respective owners.

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