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This privacy statement covers the site www.jessops.com. As this Web sites wants to demonstrate its commitment to our users' privacy, it has agreed to disclose its information practices.
1. What personally identifiable information Jessops collects.
2. What personally identifiable information third parties collect through
the Web site.
3. What organization collects the information.
4. How Jessops uses the information.
5. With whom Jessops may share user information.
6. What choices are available to users regarding collection, use and
distribution of the information.
7. What types of security procedures are in place to protect the loss,
misuse or alteration of information under Jessops control.
8. How users can correct any inaccuracies in the information.
9. How users can contact us with questions regarding this privacy policy.
If users have questions or concerns regarding this statement, they should contact the Jessops Web Site Department by email - webmaster@jessops.com.
If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact us at: cs@jessops.com or call 0844 800 4444.
Information Collection and Use
Information Collection
Jessops is the sole owner of the information collected on www.jessops.com.
Jessops collects information from our users at several different points
on our Web site.
Order
We request information from the user on our order form. A user must
provide contact information (such as name, email, and delivery address)
and financial information (such as credit card number, expiry date).
This information is used for billing purposes and to fulfill customer's
orders. If we have trouble processing an order, the information is used
to contact the user.
Information Use
We use the following information in order to process your order from
our e-commerce site:
Full Name, including title, Address, Telephone or Fax numbers, Email
Address.
More details of this can be found in our third party section, below.
Member's Area
Membership of our "Member's Area" is optional, and membership
is not essential to make a purchase.
Customers who choose to join our Member's Area are subject to the same
Privacy Policy as non-members. We may ask for additional information
from users who sign up for the Member's Area, including an additional
delivery address. We will not share this information with third parties,
except for the purposes of fulfilling an order.
We send update emails to our Members from time to time, to keep them
up to date with product launches, promotions and site news. Members
can opt-out of these emails at the time of registration, or by replying
to the original email with the word "unsubscribe" in the subject
line, or by emailing webmaster@jessops.com.
Cookies
A cookie is a piece of data stored on the user's computer tied
to information about the user. Usage of a cookie is in no way linked
to any personally identifiable information while on our site. We use
both session ID cookies and persistent cookies. For the session ID cookie,
once users close the browser, the cookie simply terminates. A persistent
cookie is a small text file stored on the user's hard drive for
an extended period of time. Persistent cookies can be removed by following
Internet browser help file directions. More information on cookies can be found here: http://www.allaboutcookies.org/
By setting a cookie on our site, the site can 'remember' who you are, if you are a "Member" of our "Member's Area". Persistent cookies enable the site to "remember" what you have in your trolley. No personal information is recorded in these cookies - only the contents of your trolley.
Log Files
Like most standard Web site servers we use log files. This includes
internet protocol (IP) addresses, browser type, internet service provider
(ISP), referring/exit pages, platform type, date/time stamp, and number
of clicks to analyze trends, administer the site, track user's
movement in the aggregate, and gather broad demographic information
for aggregate use. IP addresses, etc. are not linked to personally identifiable
information. We use a tracking utility called Webtrends that uses log
files to analyze user movement.
Special Offers and Updates
We send all new members a welcoming email to verify password and username.
Established members will occasionally receive information on products,
services, special deals, and a newsletter. Out of respect for the privacy
of our users we present the option to not receive these types of communications.
Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact
information such as name and email address. Out of respect for our users
privacy we provide a way to opt-out of these communications. Please
see the Choice and Opt-out sections.
Service Announcements
On rare occasions it is necessary to send out a strictly service related
announcement. For instance, if our service is temporarily suspended
for maintenance we might send users an email. Generally, users may not
opt-out of these communications, though they can deactivate their account.
However, these communications are not promotional in nature.
Customer Service
We communicate with users on a regular basis to provide requested services
and in regards to issues relating to their account. We reply via email
or phone, in accordance with the users wishes.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith
belief that such action is necessary to comply with a current judicial
proceeding, a court order or legal process served on our Web site.
Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers.
For example, we may pass details to our suppliers of the number of users
looking at/purchasing their products, or the number of click-throughs
from their own sites. This is not linked to any personally identifiable
information.
Third Party Intermediaries
For the purpose of credit/debit card authorisation we will pass your
name and address to our Bank.
For the purpose of delivering your parcel we will pass your name and
address to Parcelforce, or another of our parcel carriers.
These companies do not retain, share, store or use personally identifiable
information for any secondary purposes.
Jessops Photo
We partner with a third party company “CEWE”, to provide “Jessops Photo” online printing service. When the user signs up
for these particular services, we share names, or other contact information
that is necessary for the third party to provide these servies. . If
the customer places an order using the "Jessops Photo" service
then payment will be taken by CEWE. CEWE are not allowed to use
personally identifiable information except for the purpose of providing
the "Jessops Photo" service. Customer wishing to opt-out
of emails and online marketing promotions may do so from the Jessops Photo website.
Business Transitions
In the event Jessops goes through a business transition, such as a merger,
being acquired by another company, or selling a portion of its assets,
users' personal information will, in most instances, be part of
the assets transferred. Users will be notified via a prominent notice
on our Web site for 30 days prior to a change of ownership or control
of their personal information. If as a result of the business transition,
the users' personally identifiable information will be used in
a manner different from that stated at the time of collection they will
be given choice consistent with our notification of changes section.
Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having
their information used for purposes not directly related to our site
at the point where we ask for information. For example, our order form
has an 'opt-out' mechanism so users who buy a product from
us, but don't want any marketing material, can keep their email
address off of our lists.
User of the Jessops Photo may opt-out of email newsletters via the Jessops Photo website.
Links
This Web site contains links to other sites. Please be aware that we,
Jessops, are not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site and
to read the privacy statements of each and every Web site that collects
personally identifiable information. This privacy statement applies
solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to disclose
this information. The requested information typically includes contact
information (such as name and shipping address), and demographic information
(such as postcode). Contact information will be used and may be shared
with the contest/survey sponsors to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or improving
the use and satisfaction of this site.
Send Wishlist Facility
If a user elects to use our referral service for informing a friend
about our site/products on our site, we ask them for the friend's
name and email address. Jessops does not store this information, which
is used for the sole purpose of sending this one-time email and tracking
the success of our referral program.
Security
This Web site takes every precaution to protect our users' information.
When users submit sensitive information via the Web site, their information
is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. This uses 128 bit encryption, the highest currently commercially available.
While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our Web Sales or Dispatch teams) are granted access to personally identifiable information. The servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send an email to webmaster@jessops.com
Supplementation of Information
In order for this Web site to properly fulfill its obligation to users
it is necessary for us to supplement the information we receive with
information from 3rd party sources.
Address Verification
We use AFD software to verify a user's address to gain authorisation
for sales charged to their credit/debit card.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as
postcode, phone, email or postal address), or if a user no longer desires
our service, we provide a way to correct, update or delete/deactivate
users' personally identifiable information. This can be done by
emailing our Customer Support at webmaster@jessops.com. Or, contact
us by telephone or postal mail at the contact information listed at
the bottom of this page.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage, and other places we deem appropriate
so our users are always aware of what information we collect, how we
use it, and under what circumstances, if any, we disclose it. We will
use information in accordance with the privacy policy under which the
information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
