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Jessops Academy FAQ's

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How long is my purchase valid for?

All course purchases are valid for 12 months. The booking for the course must be made within this amount of time.

Can I get a refund once I have made my purchase?

The voucher is non-refundable.

Can I change the Venue or course date?

Yes, you can change the venue or the course date, but only up to 7 days prior to your course date.

What happens if the Trainer is unable to attend the course?

If the Trainer is unable to attend, we will inform you as soon as we can by telephone or email and will ask you to re-book to a date that suits you.

What do I need to take with me to the course of my choice?

You will need to take your camera, with memory card and charged battery, camera manual and any other equipment that is suitable for the course that you are attending.

Are there any other costs within the course?

On the day you will need to purchase your lunch. Please also consider your car parking costs if relevant and if you choose to print your photos, there may be a charge for this. There will be refreshments provided.

Who do I contact if I am running late to a course?

There will be contact details on your confirmation email for whom to ring.

Where is the nearest car park or train station to my course?

Details for all the training venues can be found on our information page or on your booking confirmation.

How many courses can I attend through Jessops?

You can attend as many as you like, there is no limit. Each booking must, however, be made separately.

How long does the course run for?

Most our courses start at 10 am and finish at 4 pm. To be sure, we will always include the course running times in your confirmation email.

Click here to view our Terms and Conditions.

Contact Us

  • Telephone

    Lines are open from 9am to 6pm Monday to Saturday. You can contact us on Sundays between 9am and 6pm using our online instant chat, this can be located at the top of Jessops.com next to the contact telephone number.

    0344 800 4444

  • Email

    We aim to respond to your email as quickly as we can. Simply pick a question which relates to your enquiry.



    Contact us by email

  • Our Stores

    You can always contact your local store with any questions you might have.




    Find your nearest store

  • Advice

    We're here to help you find the right equipment and to give advice to take the perfect photograph.

    Contact us by phone on 0344 800 4444 or email advice@jessops.com

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