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Communications from the site

Your details will be collected in a database and subscribers will receive the following communications from Jessops.com.

Special Offers and Updates
We send all new account users a welcoming email to verify password and username. Established account users will receive newsletters on products, services and special deals. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account. We reply via email or phone, in accordance with the users wishes.

Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. For example, we may pass details to our suppliers of the number of users looking at/purchasing their products, or the number of click-throughs from their own sites. This is not linked to any personally identifiable information.

Third Party Intermediaries
For the purpose of credit/debit card authorisation we will pass your name and address to our Bank.
For the purpose of delivering your parcel we will pass your name and address to Parcelforce, or another of our parcel carriers.
These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Jessops Photo
We partner with a third party company “CEWE”, to provide “Jessops Photo” online printing service. When the user signs up for these particular services, we share names, or other contact information that is necessary for the third party to provide these servies. If the customer places an order using the "Jessops Photo" service then payment will be taken by CEWE. CEWE are not allowed to use personally identifiable information except for the purpose of providing the "Jessops Photo" service. Customer wishing to opt-out of emails and online marketing promotions may do so from the Jessops Photo website.

Business Transitions
In the event Jessops goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via a prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

User of the Jessops Photo may opt-out of email newsletters via the Jessops Photo website.

Links
This Web site contains links to other sites. Please be aware that we, Jessops, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completelyvoluntary and the user therefore has a choice whether or not to disclosethis information. The requested information typically includes contactinformation (such as name and shipping address), and demographic information(such as postcode). Contact information will be used and may be sharedwith the contest/survey sponsors to notify the winners and award prizes.Survey information will be used for purposes of monitoring or improvingthe use and satisfaction of this site.

Send Wishlist Facility
If a user elects to use our referral service for informing a friendabout our site/products on our site, we ask them for the friend'sname and email address. Jessops does not store this information, whichis used for the sole purpose of sending this one-time email and trackingthe success of our referral program.

Security
This Web site takes every precaution to protect our users' information.When users submit sensitive information via the Web site, their informationis protected both online and off-line.

When our registration/order form asks users to enter sensitive information(such as credit card number and/or social security number), that informationis encrypted and is protected with the best encryption software in theindustry - SSL. This uses 128 bit encryption, the highest currentlycommercially available.

While on a secure page, such as our order form, the lock icon on thebottom of Web browsers such as Netscape Navigator and Microsoft InternetExplorer becomes locked, as opposed to un-locked, or open, when usersare just 'surfing'.

While we use SSL encryption to protect sensitive information online,we also do everything in our power to protect user-information off-line.All of our users' information, not just the sensitive informationmentioned above, is restricted in our offices. Only employees who needthe information to perform a specific job (for example, our Web Salesor Dispatch teams) are granted access to personally identifiable information.The servers that store personally identifiable information are in asecure environment, in a locked facility.

If users have any questions about the security at our Web site, userscan send an email to webmaster@jessops.com.

Supplementation of Information
In order for this Web site to properly fulfill its obligation to usersit is necessary for us to supplement the information we receive withinformation from 3rd party sources.

Address Verification
We use AFD software to verify a user's address to gain authorisationfor sales charged to their credit/debit card.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such aspostcode, phone, email or postal address), or if a user no longer desiresour service, we provide a way to correct, update or delete/deactivateusers' personally identifiable information. This can be done byemailing our Customer Support at cs@jessops.com. Or, contactus by telephone or postal mail at the contact information listed at the bottom of this page.

Notification of Changes
If we decide to change our privacy policy, we will post those changesto this privacy statement, the homepage, and other places we deem appropriateso our users are always aware of what information we collect, how weuse it, and under what circumstances, if any, we disclose it. We willuse information in accordance with the privacy policy under which theinformation was collected.

If, however, we are going to use users' personally identifiableinformation in a manner different from that stated at the time of collectionwe will notify users via email. Users will have a choice as to whetheror not we use their information in this different manner. However, ifusers have opted out of all communication with the site, or deleted/deactivatedtheir account, then they will not be contacted, nor will their personalinformation be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user informationalready stored in our database, we will post a prominent notice on ourWeb site notifying users of the change. In some cases where we posta notice we will also email users, who have opted to receive communicationsfrom us, notifying them of the changes in our privacy practices.

Contact Us

  • Telephone

    Lines are open from 9am to 6pm Monday to Saturday. You can contact us on Sundays between 9am and 6pm using our online instant chat, this can be located at the top of Jessops.com next to the contact telephone number.

    0844 800 4444

  • Email

    We aim to respond to your email as quickly as we can. Simply pick a question which relates to your enquiry.



    Contact us by email

  • Our Stores

    You can always contact your local store with any questions you might have.




    Find your nearest store

  • Advice

    We're here to help you find the right equipment and to give advice to take the perfect photograph.

    Contact us by phone on 0844 800 4444 or email advice@jessops.com

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